Letter of Recognition for Masters & Associates Insurance
I am most pleased to have this opportunity to recognize the Miamisburg based independent insurance agency Masters & Associates .
For well over twenty years, the Masters & Associates Insurance agency has comprehensively insured the Miamisburg School District with coverage against property, fleet and liability risks. During my eighteen year tenure as Assistant Superintendent / Business Manager for Miamisburg Schools, the District experienced exceptional quality service from the Masters team!
The Masters team, lead by Mr. Bob Getty, excelled in every facet of providing assistance to the business operation. Specific areas of support included: annual policy coverage reviews in the District business office, immediate phone response with direct agent contact, thorough explanation of all contract terms, comprehensive educational programs regarding insurance topics both on-site and at underwriter sponsored conferences, immediate response to loss/ claim situations, knowledgeable and understanding assistance with cost control decisions and constant oversight with the implementation and maintenance of quality facilities and vital safety programs and documentation.
The District’s insurance coverage through the Masters & Associates agency has always been cost competitive. Public school business operations are always acutely concerned with maintaining through insurance coverage at the best available price.
The Masters staff always stayed on top of new liability concerns and always demonstrated a genuine commitment to the best interests of the District.
Without reservation, I enthusiastically recognize the Masters & Associates Insurance agency as a valued partner in the safe, secure, and successful operation of the Miamisburg School District!
Retired Assistant Superintendent / Business Manager
My family and I had been with our previous insurance carrier for 10 years. The contact personnel for the office we went through was always very nice, but we were never quite satisfied with the service, price, or operations of the company. I recently decided to part ways with my former company and searched for a new carrier. That was when I contacted Kelly Gault with Masters & Associates Insurance Agency. On the phone Kelly is very personable and outgoing, you feel as if you have been friends for many years and you hear the professionalism at the same time. When I arrived at their office it was very clean and well maintained without making me feel as if my premiums were paying for a lavish office. During the policy quote my wife and I were pleasantly surprised to find that our auto and home policy was MUCH cheaper at Masters and with better coverage and service! Kelly really represented the company and her agency in a professional manner and we signed to make the switch then and there.
Within a couple of weeks of changing policies, a major storm struck our area. Afterwards I was painting my house and I discovered that we had wind and hail damage to our roof! I placed a call to Kelly who also handles our claims as well. My wife and I had never had to make a claim so we were really not sure of how the process worked. Kelly explained the process to me and told me to contact a roofer we trusted and to get an estimate for the damage. I called back with the estimate and the rest is history. Masters Insurance and Kelly had the check for the roofer THE day I called with the estimate!
Needless to say we know we are in excellent hands! We really did not know how poorly our former carrier ran the company before we switched to Masters & Associates and witnessed how an excellent insurance company operates with a caring and courteous staff. I cannot speak highly enough about how pleased we are with the company and service that we have received with our roof damage. We look forward to a long and happy relationship between my family and theirs!
Daniel and Sara Owens
Since 1995 my wife and I have used Masters & Associates Insurance for all of our home and automobile insurance needs. Bob Getty and Tuesday Ross have been the members of the Masters Team that have provided excellent assistance and conscientious service to us over the years. They have always been there for us whenever we have needed their assistance.
As in all families, there have been the occasional bumps in the road as relates to home and auto insurance. In the instances where we have had to make claims, these claims have been handled in both a professional and reassuring manner. My wife and I agree that our home and auto insurance concerns are certainly one area in our very busy lives that we have supreme confidence. Calling on the Masters & Associates team will always result in quality and dependable service. Like a good doctor or dentist, or a great mechanic, Masters & Associates fills our insurance needs in a manner that gives us “peace of mind”. Our now grown sons have both selected Masters for their insurance needs as well. Masters’ prices are competitive, but the reassurance to their clients that they “bring to the table” is “priceless”. We would highly recommend Masters & Associates for all your insurance concerns.
Bob and Sandy Swanson Miami Township, Ohio
Masters & Associates Insurance Company have been our insurance brokers for our business and personal insurance needs for almost 20 years. They are, without question, the best insurance company in the greater Dayton area. They are honest, attentive, hard working and diligent. They are customer oriented. They listen to and understand your insurance needs, thereby ensuring you have the best coverage you can afford. In time of need, the are there to assist, offer support and make the claim process understandable. They make a concerted effort to keep you updated on policy changes, upgrades and regulatory changes. We feel confident with the advice and decisions reached by the group at Masters & Associates and know they want to be sure we are well protected. We have learned that your insurance is only as good as the company and agent you select, that is why we chose Masters & Associates Insurance Company.